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We're here to help you succeed in your biomedical education journey

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We typically respond within 24 hours

Frequently Asked Questions

Quick answers to common questions

Is NOOR completely free to use?

Yes! NOOR is completely free for all users. We believe in making biomedical education accessible to everyone. All PDF resources, study plans, and tools are available at no cost, and we have no plans to introduce fees in the future.

How is NOOR funded if everything is free?

NOOR is supported through educational grants, research funding, and voluntary donations from our community. We also partner with academic institutions and research organizations that share our mission of democratizing biomedical education.

Do the research tools work on mobile devices?

Yes! All NOOR tools are fully responsive and work on desktop, tablet, and mobile devices. However, for complex tools like BLAST search or sequence analysis, we recommend using a desktop for the best experience due to larger screen size and processing power.

What happens to my data when I use the tools?

For most tools, data processing happens locally in your browser and is never sent to our servers. For tools that require server processing (like BLAST), we delete all user data after 24 hours. We never sell or share your data with third parties.

Do I need to create an account to use NOOR?

No account is required for basic access to PDFs and tools. However, creating a free account enables additional features like saving your progress in study plans, bookmarking resources, tracking your tool usage history, and receiving personalized recommendations.

I forgot my password. How can I reset it?

You can reset your password by clicking "Forgot Password" on the login page. We'll send a password reset link to your registered email address. The link will be valid for 2 hours for security purposes.

How often is new content added to the platform?

We add new content weekly! Our team continuously updates the PDF library with new textbooks and research papers, adds new features to our tools based on user feedback, and expands the study plan curriculum. You can subscribe to our newsletter to stay updated.

Can I request specific textbooks or resources?

Absolutely! We welcome resource suggestions from our community. Please use the contact form above to suggest textbooks, research papers, or other materials you'd like to see in our library. We prioritize suggestions that receive multiple requests from users.

Can I contribute to NOOR as a content creator?

We'd love to have you contribute! We accept contributions from educators, researchers, and students. Please contact us through the form above with details about your expertise and the type of content you'd like to contribute. All contributors receive recognition on our platform.

Are the research tools suitable for professional use?

Yes, our tools are designed for both students and professionals. While they may not replace specialized commercial software for advanced research, they provide robust functionality for most research needs, teaching purposes, and preliminary analyses.

Other Ways to Reach Us

Email Support

For general inquiries and support

Response: Within 24 hours

Phone Support

For urgent matters and technical support

Available: 24/7

Live Chat

Instant help from our support team

Available: 9 AM - 9 PM EST

Visit Us

Biomedical Education Center

123 Science Park Drive
Education City, EC 12345
By appointment only

Support Resources

Documentation

Comprehensive guides and tutorials for all tools

Browse Docs

Video Tutorials

Step-by-step video guides for beginners

Watch Tutorials

Community Forum

Get help from other NOOR users

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Report Issues

Found a bug or technical issue?

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